"You're kind of an honorary girl," my client told me near the end of our 34-month professional relationship, a compliment I cherish.
At my first agency, I was assigned a handful of accounts to manage. One of them was Women's Healthcare Associates, an OB/GYN conglomerate in the Portland, Oregon area. I retained the account even after moving to New York and transitioning to contract work. My old president considered it my baby.
Women's Healthcare Associates (WHA) was a Portland institution, which is also to say behind-the-times. I launched their Facebook page and then spent months wrangling with their legal department for permission to post more than just Mayo Clinic links. After gaining buy-in, I slowly transformed the clinical brand voice into a warm and empowering tone, celebrating womanhood, health, and, most of all, babies. I increased WHA's fan base by 600% in the fifth month with a "Cute-As-a-Button Photo Contest," incentivizing local moms to enter and vote, offering a Mother's Day spa package prize. It worked, and the community stuck, suddenly vibrant and engaged with each other's and WHA's posts about cloth diaper brands, new midwives, and health advice.
- Overhauled their blog to optimize graphics and copy for Pinterest, which they launched to increase web traffic.
- Grew the fan base from 0 to 7,800.
- Developed and ran contests for local moms, grandmothers, and healthy Portland women.
- Wrote dozens of blog posts relating to women's health, including what the client referred to as a "birth control manifesto."
- Worked around the absence of a style guide or persona development.